/FAQ
FAQ2017-08-25T00:14:09+00:00

FREQUENTLY ASKED QUESTIONS

Is the system user-friendly?2017-08-12T00:59:48+00:00

Yes. The system has been designed to be easy to use for all users and its touchscreen is user-friendly and pleasant to use.

How can I avoid fees associated with a false alarm?2017-08-12T00:59:24+00:00

Many public security and emergency services charge fees in the event of a false alarm. The best way to avoid these fees is to ensure that all house residents understand the functionning of the system and that motion detectors used in the presence of pets are provided for this purpose. In addition, the use of a central telesurveillance service significantly reduce the risk of false alarms. Avoid unnecessary fees and subscribe today!

Can I install a protection system even if I have a pet at home?2017-08-12T00:58:52+00:00

Yes, absolutely. There are motion detectors suitable for pets even if they are free in the house, and even if they are large animals.

Is the protection system connected to a police station?2017-08-12T00:58:27+00:00

No. The protection system is connected to a central telesurveillance station and, in the event of an alarm, its employees determine the measures to be taken depending on the circumstances.

What is a fire and theft protection system?2017-08-12T00:58:00+00:00

A fire and theft protection system is a set of devices installed in your residence to identify a potential dangerous situation and to try to avoid the consequences associated with it. The system usually consists of a control module / keyboard and detection devices (door and window contacts, motion and smoke detectors, etc.). Some systems are connected to a central telesurveillance station, which allows rapid intervention by your public security and emergency services.

What is the role of the temperature sensor?2017-07-31T18:06:40+00:00

As soon as the temperature drops below 5° C (40° F), the temperature sensor shuts off the main water supply and a sound signal is emitted. If your system is connected to your security center, you can take immediate action to prevent frost damage.

Is it possible to install the system in a well that is equipped with a water pump?2017-07-31T18:06:18+00:00

Yes. The 10 Amps and 30 Amps breakers were specially designed to turn off the water supply of wells equipped with water pumps up.

Can the system inform us in our absence if there is a water leak detection?2018-04-16T13:41:55+00:00

The system can be connected to your alarm system. Simply add a new zone to your alarm system and connect it to the master module through the port dedicated to this purpose.

What is the lifespan of a battery?2018-03-11T14:28:26+00:00

A battery can last up to ten years. Our system has its own shared autonomy technology, which means that the detectors consume no energy as long as they don’t detect a water leak.

Is there a signal when the batteries are low?2017-07-31T18:01:07+00:00

The system was designed with low battery check. When a low battery is detected, the system will fall into trouble mode, indicating which sensor is at fault.

There’s no power outlet near the valve, what should I do?2017-07-31T17:59:35+00:00

You can add a length of electric wire of the same type to connect the master module to the valve. Please contact us for more details.

What happens in case of a power outage?2018-04-16T13:33:58+00:00

The emergency battery will turn on for approximately 24 hours. If the power outage persists, the system automatically shuts down and turns off the water supply until the electricity returns. If needed, it is possible to manually open the water supply by lifting and turning the knob on the servomotor. Once the valve is on the open position, push the knob back to its original position. When power is restored, the servomotor will automatically resume control of the valve.

How long will the valve stay closed once a water leak is detected?2017-07-31T17:58:10+00:00

To turn the water supply back on, you must reset your system. The tracking signal will persist until the master module is reset.

Is it possible to use the valves for hot water?2017-07-31T17:57:50+00:00

The valves work just as well with both hot and cold water.

Is it possible to connect more than one valve to the master module?2017-07-31T17:57:28+00:00

The master module has been designed to accommodate up to three additional valves.

Can I install a detector under a subfloor in a basement?2017-07-31T17:57:09+00:00

Yes. If you have a subfloor in your basement, it is strongly recommended to install a detector directly on the concrete floor to prevent invisible water infiltrations. Cracks often form in the concrete, and these may lead to water infiltration. Our system can alert you as soon as the sensors detect water.

How do I reset the master module?2017-07-31T17:56:17+00:00

To reset the system, simply press on the middle of the master module, wait five seconds and release: The water will then flow normally through the pipes of the building.

Can moisture trigger the system?2017-07-31T17:55:55+00:00

If significant moisture builds up under the sensors, it could put them in water detection mode.

If the surface of a sensor gets wet, is the sensor still functional?2017-07-31T17:55:31+00:00

The outer shell of the sensor is made of waterproof material that helps protect its electronic components. However, water may seep into the detector and damage its components.

What happens if my detector gets immersed in water?2018-03-09T14:08:46+00:00

The triangular sensors will be damaged if submerged, however the round pellets can be reused. Although the detector may continue to function, its components may have been damaged. An immersed detector is considered a damaged device and Domoklic takes no responsibility for the malfunction of a damaged device.

 

How much water does it take to trigger the sensor and send the signal that activates the valve?2018-04-16T13:30:16+00:00

A minimal amount of water is needed. The detectors are fitted with four sensors that are positioned directly on the floor. As soon as the water comes in contact with two of the four sensors, the valve is shut off.

What is the use of the perimeter cable?2017-07-31T17:54:30+00:00

When a long-term damage caused by a small leak is discovered, insurers don’t pay for these because of negligence. The perimeter cable is designed to detect a single drop of water. You will be able to prevent this type of water damages.

How many wire-connected detectors can be plugged into the master module?2017-07-31T17:53:02+00:00

An unlimited number of wire-connected detectors can be connected in parallel. However, if the system detects a leak no signal will help you locate its source. We suggest you use wireless detectors: They are equipped with audible alarms and can be programmed to emit up to 16 different types of sounds.

How far apart should the wireless detectors be installed?2017-07-31T17:52:41+00:00

The wireless detectors have a transmission capacity of up to 1,000 linear feet without interference, which is more than enough for a standard residential building. However, we recommend that you make sure that the master module receives each sensor’s signal.

Is Z-Wave secure?2017-08-08T23:44:36+00:00

Yes, a Z-Wave smart home network has a unique ID that it assigns to every device in the network, and that ID is different for every hub so your neighbour’s smart hub cannot control your devices. When an extra level of security is needed, such as for door locks and other high security devices, Z-Wave has another level of security which uses AES128 encryption.

Will Z-Wave interfere with my Wi-Fi?2017-08-08T23:44:28+00:00

No, Z-Wave operates on a different wireless frequency than Wi-Fi. Even though your smart hub will plug into your Wi-Fi router, the hub communicates with other smart devices on a different frequency making interference nonexistent.

What is Z-Wave’s range?2017-08-08T23:45:06+00:00

Without any obstacles such as walls and furniture, the range between two Z-Wave products is about 100 meters or 328 feet. When obstacles in your home reduce that range, Z-Wave’s mesh networking allows a Z-Wave signal to “hop” through other Z-Wave products to reach the destination device to be controlled. If there is a wall interfering with this signal, all you need is a simple Z-Wave repeater to work around the wall so the signal can continue on to its final destination. Z-Wave supports up to 4 hops so the total home coverage will grow depending on the amount of Z-Wave products in the network. The maximum range with 4 hops is roughly 600 feet or 200 meters.

What does being Z-Wave Certified mean?2017-07-29T11:46:08+00:00

In order for a product to carry the Z-Wave logo, the product must pass rigorous certification requirements. During the certification process, the Z-Wave team makes sure that the devices are able to communicate properly with Z-Wave networks so when you take it out of the box, you can be confident everything works together.

How do I know which Smart Home devices work together?2017-07-29T11:45:36+00:00

The easiest way is to look for products with the Z-Wave logo. Z-Wave products are built to be interoperable and there are currently over 1,500 certified Z-Wave products in the market, so Z-Wave gives you more choices of products, brands and solutions for your home.

How does Z-Wave work?2017-07-29T11:44:13+00:00

Z-Wave is a wireless radio frequency technology that lets smart devices talk to and connect with one another. Z-Wave operates wirelessly and securely. The devices can be easily accessed and controlled remotely on your smartphone, tablet or computer so you can control your smart home from anywhere in the world! The Z-Wave hub receives a command from you via your smartphone, tablet, or computer and routes the command to the destination device.

What is Z-Wave?2017-07-29T11:43:46+00:00

Z-Wave is the leading smart home technology found in millions of products around the world. It is a wireless technology that will not interfere with your Wi-Fi signal and operates on low power. When Z-Wave technology is utilized inside everyday products such as locks and lights, these products become “smart” – giving them the ability to talk to each other and enabling you to control the devices and thus your home, from anywhere.